Breaking the Mould

 

Click on the titles to read articles on Change Management and Performance Improvement.

BtM Quotes For Change and Performance Improvement Quotes.

Scroll to the Bottom for "Selby's Page."

Creating Engaged Change – Parts 1 to 8.
If your workforce is not engaged, don't measure how disengaged they are, create the conditions that will allow them to re-engage.

1. What Do We Need To Change?
2. Removing The Obstacles That Prevent Engagement.
3. Creating The Right Environment For Change To Occur
4. How To Find Out What Is Not Working
5. How To Create Performance Improvement
6. How To Stop People From Performing As Well As They Can.
7. What Happens When People Are Allowed To Care About What They Do – The Results.
8. How To Measure Change.

• Why are Managers so Bad at Managing?
  Managers don't want to do a bad job. So what is it they don't get?
• Olypmic Coaching for Managers.
  Our Olympic Coaches have figured out how to get performance to the next level. Why can't we?
• Employees Matter.
  This SJF Report tells us what sixteen Companies did to engage their workforces
• Para Handy - Change Manager.
  Para Handy knows how to get things done, without telling people what to do.
• Is This The End Of Outscourcing?
  The East has now created their own domestic market for the cheap exports they formerly sent to the West, time to take our own markets back?
• Who Is Running Our Schools?
  Are the targets that government set for our schools preventing them from educating our children?
• Management Have Become A Nuisance.
  Management are a nuisance but the only people able to do anything about it are apparently, Management. Douglas Adams Disagrees.
• Who Is Responsible For Our Behaviour?
  Do we really choose what we do, or are we responding the the pressure of others?
• The Sweeps Story
  A real story from the West Coast of Scotland. What happened when a local business allowed their workforce to engage.
• The Beauty Parlour
  Another story of engagement from a local business on the West Coast of Scotland.
• What Do You Know About Quality Circles?
  Quality Circles themselves are not important. What is important is the thinking that allowed them to happen.
• The Silver Bullet
  Most people deny the existence of a Silver Bullet to create Engagement. Are they looking down the wrong end of the gun?
• Willies Cushions.
  If it is important to the workforce, this is why it should be important to management.
• Maverick, Ricardo Semler.
  His goal was the right one, the way he went about getting there was very messy.
• Don't Try To Motivate Your Workforce.
  They are already motivated. Find out what is demotivating them, and stop doing it!
• Scottish Commission.
  Submission to the Scottish Parliament. What is wrong with our Public Services?
• The Liverpool Story.
  Trevor Edwards tells us a story of Engagement from Liverpool.
• A Good Rollocking.
  Ever considered how much it might cost when we deliver one?
• A Change Of Government.
  A new Government with a declared aim of decentralising control. Hallelujah!
• How To Engage Your Workforce.
  The little things are absolutely key.
• Are We Poisoning Our Children?.
  Have the media changed our perception of our social environment to the point that we are afraid to allow our children into it?
• The Cost Of A Disengaged Workforce - Trevor Edwards
  How much does it cost to ignore engagement? Trevor Edwards shows us a real case.
• We Become Engaged.
  What is the practical difference between disengaged and engaged? A story with numbers.
• Why Toyota is Failing.
  When Toyota had a major wobble it seems that the problem was not Toyota but the insane Jealousy of Western car producers who could not figure out why Toyota were so good.
• Project Why
  A small Charity that we support. Trying to make a difference to children of the Slums in New Delhi?
• The Post Office Again!
  The history of Employee relations in the Post Office reads like a text book lesson on what happens when you try to introduce change from the Top Down.
• Swine Flu?
  If you really want Swine Flu, try Kissing a Pig!
• A Managers Night Off
  What happened when we met a manager with her direct reports on a night out. Frightening.
• The British Airways Story
  British Airways have had a turbulent few years and every time they seem to be going down, management push their heads under the water.
• How To Make A Good Workforce, Bad
  How easy it is, with the best of intentions, to disengage a workforce. This is a true story.
• What To Do With Suggestion Schemes - No Wait!
  It is not the suggestion scheme that is failing. It is one small thing that every manager who starts a suggestion scheme fails to do.
• The Credit Crunch - Why It Happened
  What caused it.
• The Credit Crunch - What Can We Learn
  Why Reacting in a traditional way to the credit crunch is building the foundations for future failure.
• The Credit Crunch - Can We Predict
  No, but we can create an organisation that is sufficiently agile to react to the uncertainties that the future holds.
• Herding Cats
  It only seems impossible if you are trying to tell them what to do.
• Alignment of Actions with Strategies,
  Usually how to make people do what we want, try instead doing what they want, much easier.
• The Reward That Can't Be Bought,
  We can't buy the way that people feel about what they do, but we can affect it.
• Setting Targets Destroys Business
  If we set targets they will be achieved, even their achievement destroys the organisation that set them.
• Leadership, or What?
  The Peter Principle is still alive and well.
• Command and Control, Why not?
  Exactly! Why we should not.
• Who Moved My Cheesecake?
  How to get more Cheescake.
• Complexity, People and Work
  People are complex, treat them in a mechanistic way and they react badly.
• How To Get Where You Want To Go Quicker, By Going Slower
  By removing the pressure to perform we create the environment that allows people to perform.
• How To Get People To Do What You Want
  Without telling them what to do.
• Performance Management?
  Is it logical to allow the person with the least practical experience, the manager, to tell those with the most practical experience, the workforce, how to do their jobs.
• W Edwards Deming and Intrinsic Motivation
  Release the power that the workforce were born with.
• Why Are We Surprised When Management Fail To Manage?
  Managers are trained to manage process. Why should we be surprised when they fail to manage people?
• How To Lose Your Best Talent
  Our actions affect the way those around feel about what they do. Are we helping them or driving them away?
• Stop Telling People What To Do!
  If what we do to the workforce is not working, we have to change what we "Do" to the workforce.
• What is going to happen to the NHS now?
  Sir Nigel Crisp had a vision of a flexible dynamic organisation run by the frontline staff in response to the needs of the patients. Then he got the Sack.
• What is Coaching?
  Just that. In a business Environment, What is Coaching?
• What is Ownership?
  Do we really know what it is, Can you explain it to someone else?
• Loyalty
  Remember when we used to do business with people.
• Who Doesn’t Love Ya Baby?
  The manager has the ability to make the workforce feel good about what they do and therefore must accept responsibility for their performance when they do not.
• The Darkened Room
  We can expend massive time and effort to make something happen, and it still won't. Or we can create the right conditions, then step back.
• Clawing Back Training Costs
  When we try traditional methods of control, what are the real costs?
• Managing The Email Monster
  does it really have to have such an effect on our lives?
• Stop Trying To Motivate Me!
  A story in two parts, Motivational events, waste of money? You bet.
• Stop Trying To Motivate Me! Part II
  Removing the things that demotivate.
• How To Miss The Target
  The act of setting targets creates the conditions that cause them to be missed.
• Too Late For Excuses
  Absence and sickness costs British Industry £12.5 Billion pa. How much is due to the way that managers behave towards their workforces and is therefore preventable?
• Does My Bum Look Big In This?
  Why can a manager never be told the truth about his effectiveness?
• How Is Your Attitude?
  What is it about work that ruins your day?
• Taking Care Of Middle Manager Bounce Off
  How many times have the management consultants been ‘in’ and after leaving, have left little or no trace of their passing?
• Understanding How Change has Changed
  Change management has never worked, something is very wrong.
• A New Way To Handle Complaints, Or Is It?
  Brilliant! This explains a lot.
• Four ways to make your customers happy without changing what you give them.
  Sequence and Duration effects.
• Why Stress Is Not Neccessary.
  By removing stress from the workplace we allow the workforce to start to care about what they do.
• Marche.
  A Story about teamwork from the book, "Breaking the Mould"
• The Top Drive Grabber
  A true story about what happened to allow people to take ownership.
• W Edwards Deming
  Who was he? What did he do?
• How To Use W Edwards Deming
  What difference can understanding Deming make to what we do?
  

  "Selby's Page."

  • Assholes
  • Black and White
  • Garage Doors
  • How Stupid
  • Identity Theft
  • Meetings
  • Plumbers T Shirts
  • Rednecks
  • Senior Moment
  • When I say I'm Broke!
  • You Judge
  • Three Wishes
  • Bad_Morning
  • Bags of Attitude
  • Computer Fix
  • Do Not Read
  • Jack Tar - RIP
  • REVEIL_PUTAIN_de
  • Speed Control
  • The Shredder
  • Un_Homme_dans_la_cuisine
  • Wet T-Shirt Winner
  • Alcohol Warnings
  • Are You Sure
  • Economic Stimulus
  • Morning Sex
  • Spectacular Fails
  • Spectacular
  • Time to Retire
  • Wet T-Shirt Contest
  • The Green Thing
  • Try This
  • The Following Questions.pdf
  • Parapsodokians
  • Mastercard Again
  • Glorious Insults.
  • Complete and Finished
  • Cartoon
  • Bartender Shrink.
  • Brilliant
  • Ah the French
  • Ah the Italians
  • Air Bag Test
  • Cheap Booze
  • How to Close
  • Come Fly With Me
  • Health Message
  • Note to Self
  • Peel an Egg
  • Perfect Daughter
  • A Corker
  • The Bucket Seat
  • Walking Eagle
  • Giving a Treat
  • Ryan Beer
  • English as Spoken abroad.
  • Ooops!
  • She wanted what?
  • The New Anti Smoking Regulations
  • Naked?
  • Polar Bear Attack
  • Why Men Die
  • Australian Diplomacy
  • The Melon
  • The Spoon
  • What
  • Scotch
  • Kulula Airways
  • God sent Them
  • Entrapment
  • Quantas Airlines
  • Tha Rabbit
  • Love Is;
  • Whoops!
  • Learn Chinese
  • the Pirate
  • Religious Exams
  • Wedding Presents
  • Ladies Who Type
  • How to Stack Tyres
  • Warning
  • Old Age
  • Airport Security
  • Thomas Cook Holidays
  • School in Brazil
  • School in Egypt
  • Ooops!
  • The Tap
  • Little Johnny
  • Halfords
  • Mother
  • The Hit Man
  • Jokes
  • The Lone Ranger
  • OMG
  • The Box
  • Drunk
  • Glasgow
  • Technology
  • Irish Railways
  • Fifty Plus
  • The Bear
  • Idiots
  • Lucky?
  • Lucky?
  • Lucky?
  • 9 Months
  • The Council
  • Burns
  • Stelios
  • Larry
  • Domino’s
  • Marks out of 10
  • I wish to make a complaint
  • SECONDS BEFORE DEATH
  • Hell
  • Nancy's Cartoons
  • The Husband Store
  • The Snowplough
  • Suntan Warning
  • Man Killed On Golf Course
  • Socialism
  • Father and Daughter
  • Nancy
  • Nancy
  • Nancy
  • Signs of the Times
  • Aussie Letter
  • A London Fire Brigade
  • Diary of a Snow Shoveler
  • Pay up or Else
  • Pedro
  • Sex or Golf
  • Sleeping with Bob
  • The Irish
  • Two Feet of Snow
  • Can't Dance
  • Cat and Mouse
  • Signs of the Times
  • 12 Tips
  • A Very
  • Bristol
  • Footballers
  • How To Decide
  • Socrates
  • Think
  • Who to Blame
  • You Can’t
  • They Protested Too Much
  • Who is on first
  • You Think You Look Bad
  • I will never complain about my job again
  • I’m Fine
  • Shoes
  • CALL THE POLICE
  • I Mail
  • Only A Grandson
  • Proof
  • Widdle Wabbits
  • Thoughts
  • Story without words
  • The Little Things
  • Scottish Shark Fishing
  • Vibrator Recall
  • GRANNYL.
  • FRIDGE
  • Cat and Dog
  • Bud
  • Blind Date
  • Blonde
  • Mensa
  • Teachers
  • Cops
  • Twenty Oneliners
  • Beer
  • Mexican Lexicon
  • The Nun's Lunch
  • Washington Post
  • A Fairy Tale
  • Mars Bars
  • The Barber
  • The Urologist
  • Understanding Politics
  • The Stella Awards
  • Politics
  • Voters Beware
  • What
  • Grandma
  • Tanjooberrymutts
  • The Age Gap
  • Amazing Guitar Duo.
  • The World Is Going Mad
  • The Last Penny
  • The Glasgow Girl
  • Council House Complainers
  • British Humour
  • Mind The Gap
  • Is There A Doctor?
  • The Media Vs The Public.
  • Understanding Engineers
  • Oh Yes
  • The Church Too
  • Mugged
  • Only Kidding
  • Just a Coffee then?
  • Oops!
  • Exam Answers
  • The Only Cow.
  • IRAQ
  • Old Pilots
  • Motivation
  • Your Point Is
  • Anger Management
  • Crap
  • Always Ask
  • Bob and Earl
  • Two French Paratroopers
  • Mens Rules
  • USS Montana
  • The Chalk Guy
  • Bill Gates
  • Its Scotland
  • Defence Bullying Report
  • A New Willy?
  • Lipstick
  • Illegal Entry
  • A Scottish Christmas
  • Ahem!
  • This is a hard Quiz
  • Be Careful What You Think
  • HSE Festive Advice
  • The Fishermen
  • The Office Party
  • Early Dismisal
  • The Wedding Night
  • Getting Even
  • Don't Mess With Oldies
  • Must Have Beer
  • Police Procedure?
  • Old Folks Revenge
  • Performance Appraisals
  • A Picture
  • How Fights Start
  • Blind Cricket
  • Best Fireman
  • Best Cyclist
  • Best Treadmill Athlete
  • Best Stretcher Bearers
  • Best Sports Doctor
  • Best Skier
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  • The 1500's
  • Kids
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  • Angels
  • Trouble in Tesco's
  • You Do the Maths
  • Blondes
  • Bull Baffles
  • From Out Of The Mouths Of Babes
  • Genral Cosgrove
  • Hair Today
  • Kids Sea Stories
  • Marriage Made In Heaven
  • Seniors
  • Sure Is Dark In Here
  • The Old Ones Are The Best
  • Men and Women
  • Hidden Wind
  • A Scottish Soldier
  • A Choral Rainstorm
  • Dynamic Weight Loss Programme
  • The Flying Scotsman
  • Breakfast
  • Thos Cook, Complaints
  • Best Lawyer Story
  • Dear Mum and Dad
  • A Biker's Wish
  • I'll Wait
  • A Bach Duet
  • The Pirate
  • Bike For Sale
  • The Autotrader
  • Random Pictures
  • What can you see?
  • Dear Mr Darling
  • Single Black Female
  • Parliamentary Musical!
  • Brmm Brmm!
  • BBQ Rules!
  • Ooops!
  • Mature Ladies?
  • Dressing Children?
  • The Ant
  • Economic Relief?
  • Where Would We Be?
  • Beer Advert 1
  • Beer Advert 2
  • Beer Advert 3
  • Sharing
  • Lost Puppy
  • Automatic Confession
  • Workers Plea
  • Big John
  • Christmas Joke
  • Now That Was Lucky
  • Tough Love
  • A Fable For Our Time
  • Revenge
  • Smart Arse 2006
  • Granny's Letter
  • Spooky
  • Nursey Rhymes
  • Fussy Food
  • Council Complaints
  • The Front Fell Off
  • Heaven Can Wait
  • Some Quotes
  • Disorder in Court
  • 3 IKEA Commercials
  • Motorcycle Nutter
  • Darwin 2008
  • Chris Bliss, Juggling
  • A Tale of Two Brains
  • A Childs View
  • Clever signs
  • Negotiating with the dentist?.
  • Can You Tell What It Is Yet?.
  • Bin Men Fall In Love Too.
  • Give Me A Push
  • Dear Abbey
  • Their Finest Moment
  • So You Think You Can Drive A Digger
  • Animator v Animated
  • Almost One Liners
  • Tommy Cooper Jokes
  • Britishisms
  • Scottish Romance
  • Valentines Rhymes
  • Schools 1960-2008
  • In The Beginning
  • Pipe Specs
  • Law and Disorder
  • Women Can't Park?
  • How Do You Decide Who To Marry?
  • Its Christmas Day All Is Secure
  • Fox Hunting
  • The Mouse Won't Work!
  • The Irish Mental Health Hotline
  • Stickman
  • Binary Sudoku
  • Can You Park?
  • 12 Reasons
  • Road Signs
  • Four Jokes
  • Call Centre Conversations
  • The Washington Post
  • Deer
  • Confession
  • Manchester Builders - Ooops!
  • The Glasgow Creche
  • The Lark Programme
  • Cups
  • Aeroplane Conversations
  • Problem Page
  • Redneck Toys
  • Paddy Murphy
  • B&Q Job Application
  • The Female Perspective?
  • The Male Perspective?
  • Maths Test, Find X
  • Letter of the year
  • The Truth be Known
  • The Darwin Awards 2007
  • The Knack
  • Real Sport
  • Oil Change
  • Going For Gold
  • Dont Jump
  • If Airlines Sold Paint
  • Congratulations
  • One Liners
  • The Train Now Boarding
  • Why Men Are Happy People
  • How to Wave a Towel
  • Anger Management!
  • Demolition call!
  • Sometimes Sorry Is Not Enough!
  • Parking Problems
  • Teamwork
  • The DVLA Take Over Immigration
  • Bored
  • Watch What You Say
  • Only in Britain II
  • Dilbert II
  • Selby's Management Lessons
  • The Boss
  • Selby's Quotes
  • World Cup Final
  • Noah's New Ark
  • Yoga 1
  • Yoga 2
  • Dilbert
  • How nice
  • The Art of Demotivation
  • Passing the Time
  • Typwriter to PC Conversion
  • An Italian, A Scotsman and a Chinaman
  • The Aussie Radio Joke
  • Fantastic Animal Magic
  • Proof of Global Warming
  • Good News For Men
  • Women's World
  • Karaoke
  • Oh Shit
  • Only in Britain
  • Passing the Time
  • A Question
  • Another Question
  • A third Question
  • Safety at work